In the event of a cancellation, deposits will be refunded only if The Whistling Swan is given a minimum of 7 days notice prior to 4 pm on the arrival date of the reservation. If you cancel within 7 days no deposit will be refunded unless the room(s) can be rebooked. Fourteen day notice for cancellation is required before holidays/special stays.
All cancellations, regardless of notice, will be assessed a $25 cancellation fee, per room.
Group reservations (4 or more rooms) must provide a minimum of 30 days notice.
Guests canceling within 24 hours or less notice will be charged the full amount of their reservation. Guests checking out earlier than the confirmed departure date will not receive a refund unless the room is re-booked.
Cancellations are NOT accepted by email or through a message on the phone; you must call and speak to the Innkeeper to cancel a reservation. In the event of a cancellation, a confirmation number will be issued you to - this number will be the only verification you will have.
* We understand circumstances arise requiring the cancellation of a reservation; however, as a small business, cancellations have a significant effect on us and the service we are able to provide. Therefore, we will offer refunds only when proper notice is given.